Terms & Conditions

Online Sales Shipping Policy

• Free Shipping*: 5-7 Business days
• DHL Expedited: 2-3 Business days

• International Shipping: Will I be responsible for import duty, VAT, or other taxes? Customers are solely responsible for all duties, import taxes and brokerage fees. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs. Customs, duty, and taxes are non-refundable: so if you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.
• We can not mark your package as a gift since this is unlawful and could jeopardize BlackVue’s ability to continue exporting products.
• Shipment confirmation and tracking: As soon as our warehouse ships your order, we will send you an email notifying you that your package is in route. In this email we will include a link to track delivery with DHL.
• Delivery time estimates: The time it takes to receive your order depends on the Shipping Method you choose during checkout, and the time of day you place your order. Please see table below for estimated delivery windows & shipping options. Time estimates assume orders are placed before 10:30 AM KST on business days. (M-F, non-holidays.)
• Exemption of responsibility:  We do not take responsibility for items lost after their delivery based on customer’s delivery requests (e.g. in case of request to leave a package at a location specified by the customer, we will not take responsibility for subsequent degradation, loss or theft).

Free same-product replacement will be provided in the following cases:

1.  An item does not match the purchase order (product will be replaced with the originally ordered item).
   
2. The package or product is damaged during shipping.
   
3. The product malfunctions within 30 days after delivery.

*How to claim free replacement:

Note: for the 1^st and 2^nd cases mentioned above, the Customer must report to Pittasoft within 72 hours after delivery.

• After verification of free replacement claim, the Customer will be provided a return shipping label and Replacement request form / Return Merchandise Authorization (RMA) request form.
• The Customer can choose to either get a replacement product or repair the product.
  *To get replacement, the Customer must send the full box including all accessories.
  *To repair the product, the Customer can send the faulty product only, exempt of accessories.
• All shipping costs will be covered by Pittasoft.

*Exceptions:

• For case 1) and 2), if the customer doesn’t report to Pittasoft within 72 hours after delivery, free replacement claim would not be valid. In this case, only RMA service will be provided.

The customer should send the Order number, purchase receipt and description of the issues to Pittasoft Customer Support Team at [email protected] for troubleshooting.

The Customer Support Team will evaluate the case and provide an RMA request form.

*Products within Warranty Period and damage/issue covered by Warranty:

Shipping and repair costs will be paid by Pittasoft.

*Out of Warranty Period or damage/issue not covered by Warranty:

The customer will have to pay for the shipping and repair costs.

Warranty period after RMA:

In case of repair following an RMA (return merchandise authorization), whether within or out of warranty period, an independent 6-month warranty period is applied. This warranty does not affect or extend the original warranty period.
For example, if a user purchases a product with a 1-year warranty period and an RMA repair occurs within the first 6 months, the user will still be eligible for within-warranty repair one year after the original product purchase.

Address shipments to:
Attn: CS Team
Pittasoft Co., Ltd.
4F ABN Tower, 331, Pangyo-ro, Bundang-gu, Seongnam-si, Gyeonggi-do, Republic of Korea, 13488 
Phone: +82-31-8039-7789
Fax: +82-31-8039-5253

• Cancellation before order is shipped: refund with no additional charge.
• Cancellation after order is shipped: we reserve the right to subtract from the refund amount an amount equal to the DHL Express (in case of charged shipping) or Economy (in case of free shipping) shipping fee.

Privacy Policy for blackvue.com and blackvuecloud.com

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, IP address or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, Open a Support Ticket or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services (we do refrain from spamming our users).
• To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?

Fist of all, our website is hosted by WP Engine, a Texas, US-based hosting provider. They implement a multitude of proactive measures against malicious attacks and their security is one of the best among hosting providers. Details about their security measures can be found here: https://wpengine.com/support/wp-engines-security-environment/

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider (PayPal) and are not stored or processed on our servers.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

• Help remember and process the items in the shopping cart.
• Understand and save user’s preferences for future visits.
• Keep track of advertisements.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

If you turn cookies off, some of the features that make your site experience more efficient may not function properly. Our Online Store in particular may not function properly or be able to display your cart data if you disable cookies.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

We do not include or offer third-party products or services on our website. We do include links to our distributors websites and our Blog section may include links to other sites, in which case we do our best to label those links accordingly.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We have implemented the following:
• Remarketing with Google AdWords

We use Google AdWords Remarketing to advertise across the Internet, in particular on the Google Search and Display Networks.

AdWords remarketing will display ads to you based on what parts of our website you have viewed by placing a cookie on your web browser.

This cookie does not in any way identify you or give access to your computer or mobile device.

The cookie is used to indicate to other websites that “This person visited a particular page, so show them ads relating to that page.”

Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

If you do not wish to see ads from us you can opt out in several ways:

1. Opt out of Google’s use of cookies by visiting Google’s Ads Settings: https://www.google.com/settings/ads
2. Opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page: https://www.networkadvertising.org/managing/opt_out.asp

California Online Privacy Protection Act

CalOPPA is the first state law in the US to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: https://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:

• On our Privacy Policy Page
  You can change your personal information:
• By emailing us
• By logging in to your account
• By chatting with us or by sending us a support ticket

Do we let third-parties, including ad networks or plug-ins collect PII from children under 13?

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:

• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can:

• Follow the instructions at the bottom of each email or
• Email us at cs@pittasoft

and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

blackvue.com
7F, BYC HIGHCITY Building A, 131, Gasan Digital1-ro, Geumcheon-gu
Seoul, Seoul 08506
South Korea
[email protected]
+82-2-6947-4670

Last Edited on 2017-10-20

BLACKVUE CLOUD Privacy Policy (valid until May 24, 2018)

Pittasoft Co., Ltd (hereinafter referred to as ‘the Company’) does not collect or store resident registration number, passport number, driver’s license number, alien registration number and other sensitive, unique identification information in accordance with the Personal Information Protection Act for Service on the Company’s Terms of Service. However, information which enables the identification of the subject of personal information of ‘the Member’ may be included in combination with other information. The Company makes all efforts to protect the rights and interests of users by observing the provisions of personal information protection under the relevant laws, including the Act on Promotion of Utilization of Information and Communications Network and the Personal Information Protection Act. The Company has also established its Privacy Policy in accordance with the relevant laws.

This Privacy Policy is incorporated as part of the BLACKVUE CLOUD Terms of Service. Your use of the services is subject to the Terms of Service and this Privacy Policy, and indicates your consent to them. Additionally, personal information regarding location is given further protection by the Terms of Location-Based Service Use.

Items of personal information to be gathered:

• The Company collects the following minimum personal information as required items at the time of initial membership subscription in order to facilitate smooth customer consulting and the provision of various services.
  1. When subscribing for membership:
     • E-mail address
  2. When using a charged service:
     • Name, date of birth, address, gender, nationality, duplication information (DI), connecting information (CI), telephone number, shipping address, name and telephone number of recipient, etc.
  3. The following payment information may be gathered in the process of using a charged service:
     • When making a payment with a credit card: name of credit card company and credit card number, etc.
     • When making a payment with a cell phone: cell phone number, name of mobile carrier, payment approval number, etc.
     • When transferring from the bank account: name of bank, account number, etc.
     • When making a deposit without a bankbook: name of remitter, contact information, etc.
• The following information may be automatically created and gathered in the process of using a mobile service and the regular operation of the Company. This information is in a form in which the individual cannot be identified, and the Company does not carry out any activity to identify a specific individual with the information gathered from vehicle-mounted dashboard cameras.

Purpose of collecting and using personal information

• Execution of the agreement for the provision of service and settlement of payment.
  Provision of contents, user authentication, fee payment, and collection of fees.
• Membership management.
  Provision of membership service, membership certification/identification, prevention of abuse and unauthorized access, checking the intention of subscription, restricting subscription and number of subscriptions, checking the consent of a legal representative when collecting personal information of a child under the age of 14, checking the identity of the legal representative afterwards, keeping records for dispute resolution, handling complaints such as grievance handling, delivering notifications, and confirming the member’s intention of withdrawal.
• Developing a new service, marketing and utilizing advertisements.
  Developing a new service, providing customized services, providing services and posting advertisements according to statistical characteristics, checking the validity of a service, providing event and advertising information and opportunities to participate, identifying access frequency, and statistics regarding members’ service use, etc.

Sharing and providing personal information

The Company uses the personal information of users within the range declared in Article 2 “Purpose of collecting and using personal information” and the Company will not use the personal information of a user beyond such range or release the personal information of user to a third party without the prior consent of the user. However, the following exceptions apply:

• If a user has agreed individually; or
• Based on the provisions of laws or if there is a request from an investigation agency for the purpose of investigation according to the procedure and method stipulated by laws.

Entrusting the management of personal information and providing it to a third party

The Company may entrust the personal information management task for service improvement, and in such a case, the Company observes relevant laws including Article 25 of the Act on Promotion of Utilization of Information and Communications Network and Article 26 of the Personal Information Protection Act.

Period of storing and using personal information

In principle, the personal information of member is destroyed without delay after the purpose of collecting and using personal information has been achieved. However, in case it is necessary to keep personal information according to the provisions of relevant laws, the Company keeps the information of members for a certain period stipulated in the relevant laws. In such a case, the Company uses such stored information only for the purpose of storing, and the period of storing is as follows:

• Act on the Consumer Protection in Electronic Commerce, Etc.
  1. Record of the withdrawal of contracts or subscriptions (Storage period: 5 years)
  2. Record of the payments and supply of goods (Storage period: 5 years)
  3. Record of the handing of customer complaints or disputes (Storage period: 3 years)
• Use and Protection of Credit Information Act
  1. Record of collection, handling and use, etc. of credit information (Storage period: 3 years)
• Protection of Communications Secrets Act
  1. Log record of user such as Internet/User’s access point tracking data (Storage period: 3 months)

Procedure and method of destroying personal information

In principle, the personal information of the user is destroyed without delay after the purpose of collecting and using personal information has been achieved. The Company’ procedure and method of destroying personal information are as follows:

• Procedure of destroying
  1. When the purpose of collecting and using the information which a user enters for membership subscription, etc. has been achieved, such information is destroyed without delay, and in case it is necessary to keep such information according to the provisions of relevant laws, it is removed to a separate database (a separate filing cabinet in the case of paper) for storing and managing, and it is destroyed immediately after the period stipulated by law
  2. Such personal information is not used for purposes other than the lawful purpose of collecting and using it except as required or allowed by law.
• Method of destroying
  1. Personal information printed on paper is destroyed using a paper shredder or through incineration
  2. Personal information stored in the form of electronic file is deleted using a technical and physical method which ensures that the record cannot be restored or reproduced.

Rights and how to exercise those rights of a member and his/her legal representative

• Member and his/her legal representative may inquire or modify his/her registered personal information or that of a child under the age of 14 at any time, and if the member does not agree with the personal information management of the Company, the member may refuse to agree, request to terminate the subscription (withdrawal from the membership) and delete his/her personal information. However, his/her legal representative must prove that he/she is the legal representative of a person who is under the age of 14.
• If you contact the responsible personal information manager by writing, phone or E-mail, he/she will take measures without delay.
• If a member requests a correction on an error in his/her personal information, the relevant personal information will not be used or provided until the correction is made. In addition, if incorrect personal information has been already provided to a third party, the result of the correction will be notified to the third party without delay to make corrections.
• The Company handles terminated or deleted personal information according to a request from a member or his/her legal representative as specified in Article 5 “Period of storing and using personal information” and Article 6 “Procedure and method of destroying personal information” and prevents such information from being read or used for any other purposes.

Matters regarding the collection of location-based information

The Company may gather location-based information in order to provide a smooth service.  Refer to the Terms of Location-Based Service Use for this information.

Technical and managerial protection measures of personal information

The Company takes the following technical and managerial measures and observes the relevant laws and notifications such as Personal Information Protection Act and Act on Promotion of Utilization of Information and Communications Network to ensure the safety of the personal information and prevent it from being lost, stolen, leaked, altered, or damaged when handling the gathered personal information of users.

• Encryption of password:
  The password of a member’s account is stored and managed after being encrypted so that only the user himself/herself knows the password, and only the user who knows the password is allowed to check and modify his/her personal information.
• Measures against hacking, etc.:

  The Company makes all efforts to prevent the personal information of members from being leaked or damaged by hacking or computer viruses, etc. Data is backed up frequently in case there is damage of personal information and up-to-date anti-virus software is used to prevent personal information or data of users from being leaked or damaged, allowing users to transmit personal information safely on the network through encrypted communication, etc. In addition, a firewall system is used to control unauthorized access from the outside and efforts are made to provide all possible technical devices for securing the system security.

• Minimizing employees who handle personal information
  Employees of the Company who handle personal information are limited to managers and a separate password for such purpose is granted and updated periodically. The strict observation of the Privacy Policy is always emphasized through frequent manager training

Contact us

You may contact us if you have any questions concerning this Privacy Policy. Please contact us at [email protected], or call us at +82-26947-4670.

Obligation of notification

If there is an addition, deletion or revision in the contents of the current Privacy Policy, it shall be notified at least 7 days prior to the revision through the ‘News’ or ‘Announcements’ menu of the Service. This Privacy Policy comes into effect on the date of announcement.

• Date of announcement: October 20, 2015
• Effective Date: October 20, 2015